KFC Accidentally Double Charges Customers

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By Chuck Harmer

Customers of a KFC Long John Silvers Restaurant on 9th Avenue in Watertown say tonight the business has overcharged their debit cards, running up a large bill. The KFC says this re-charging has happened on almost every transaction since april. they say they can't believe how big this problem has become.

"I talked to my bank today and she said when she called she was one of a couple hundred people that have already called," said Tori Feil. Tori was one of the lucky ones, if you can call her that, she used her card to pay here at the KFC twice since April and got re-billed again today totalling about $20.00.

Tori says, "I feel bad for the people, there are people who are regular customers there and all of the sudden they have $300-$400 charges coming through their account. A lot of people are are getting overdrawn and the banks don't really know what to do about it."

That was the same realm of thinking of KFC officials, after they received a handful of calls from customers.

Clint Fanning, the S & H Inc., "To be honest with you we didn't know what to do, I mean it hasn't been fun coming in the office everyday that's for sure, the phones have been ringing off the hook."

Fanning knows this hasn't been fun for customers like Tori and her Grandma wants customers to know he apologizes for the inconvenience.

Fanning adds, "It's not a reflection on the company that's for sure, it's kind of out of our hands and like I said we're doing everything in our power to get it fixed."

That means that everyone who has been double charged will see the money back in their account sometime soon.

Feil says she is willing to forgive KFC, "We're all so tight with our money now because of the economy anyway I think it might hurt them a little but I think definitely if there coming out and saying we're sorry, we're trying to do everything we can to fix it that kind of makes you feel a little bit better."

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Friday, Jan 22 at 5:28 PM Anonymous wrote ...

She looks like she has had plenty of KFC. KSFY, Interview someone with a brain between their ears.

Tuesday, Nov 10 at 2:59 PM Kris wrote ...

It's not only Watertown. I live near the Forest lake, MN location that I had not visited in over 3 months due to a bad experience. On the 28th and 29th of October I recieved two charges from KFC on my debit card in the same amount. This overdrew my account and cost me over $90. KFC refunded my card this morning one charge of $10.71. Apparently, they had not charged me three months ago. I will pay the $10.71 they should have taken in a timely manner, but what about the other $80.71 this cost me?

Monday, Nov 2 at 7:21 PM Former Costumer wrote ...

KFC, bad service bad memorization, and bad taste if you know what i mean. This lady practicly rolled her eyes when i had to repeat myself. I don't have a clue who hires them or how they do it?

Friday, Oct 30 at 11:26 PM Anonymous wrote ...

I also had monies taken out of my account and overdraft charges. I called and talked to Managemnt and they were very friendly and explained the situation. Then I went back threw all my bank statments and they were right I was not charged You for handling this very quickly and I also think that this could happen to any business in town and it is not fair to bash KFC like people are doing. As well as humans computers and programs make mistakes. When one finds a perfect person and computer syste

Friday, Oct 30 at 9:25 PM get both sides before you judge wrote ...

from what I heard, during the initial transactions, those monies never came out of the customers accounts. that means they should have known they ended up with a free meal and they never fessed up about it. now they are getting charged twice, several months down the road and all of a sudden have a problem. I think that is an ethics issue with the customer and should not be the fault of the business as they could have avoided this whole issue right away if their customers were honest at the start

Friday, Oct 30 at 5:33 PM former customer wrote ...

To 3:43. Not a store problem? You bet it is! No matter who does the bookwork, if the customer gets screwed, it's the stores problem! Besides, the place isn't much to brag about.

Friday, Oct 30 at 2:43 PM to whom it may concern wrote ...

you people are acting ridiculous! There is no reason to put the blame on KFC/LJS store itself. Grow up-you people obviously have no idea how a corporation runs! The manager of the store is not the accountant, and the accountant is probably in another state to begin with! This is the fault of the card company that is processing the transactions! I can't believe how naive you people are being. This is no reason to "boycott" the business itself.

Friday, Oct 30 at 1:14 PM Ugh wrote ...

Was this article even checked by an editor? There are so many errors that I stopped reading after the second paragraph.

Friday, Oct 30 at 12:06 PM Anonymous wrote ...

Payment processor problem?

Thursday, Oct 29 at 9:53 PM Anonymous wrote ...

this happened to me & got an overdraft...I find it hard to believe they were "unaware" of the problem for so long...they will continue to get my business in the future in CASH...

Thursday, Oct 29 at 9:53 PM Kate wrote ...

this happened to me & got an overdraft...I find it hard to believe they were "unaware" of the problem for so long...they will continue to get my business in the future in CASH...

Thursday, Oct 29 at 9:49 PM Kate wrote ...

this happened to me and I don't believe that they were "unaware" of the problem for so long...something else is going on....but they will get my business in CASH from now on...

Thursday, Oct 29 at 9:43 PM unknown wrote ...

this kfc/ljs is done for. People I know are boycotting it thanks to this situation. I am too! They deserve it and hope it goes down. They weren't open today I heard and weren't taking calls at the resturant!

Thursday, Oct 29 at 6:26 PM aNON wrote ...

They can double charge me for those biscuits any time...

Thursday, Oct 29 at 5:42 PM Anonymous wrote ...

Not a reflection on the company? It sure is, and a very poor one at that. This is a total disgrace. Happening since April? Come on, they think they can pass this one off as "we were unaware"? I doubt it. They fell asleep at the switch and got caught for it. What is also troubling is they do not know what to do. FIX the problem...simple as that FIX IT. they caused this problem they sure as heck can fix it. Very poor business by KFC indeed.

Thursday, Oct 29 at 3:50 PM to whom it may concern wrote ...

I'm sure they are doing everything they can. This is a fairly new business to the area and I'm sure they realize that it will hurt their clientel-they aren't going to be jerks and not try to help people that have been affected by this. There is only so much KFC/LJS can do-this has more to do with the company that is handling the card transactions, not the business itself. It sucks, but like the gal in the article said, at least they are stepping up to apologize and trying to make things right.

Thursday, Oct 29 at 3:46 PM Anonymous wrote ...

My bank recommended I cancel my cards and file fraud charges so that is what I did. This is what they are recommending to all of their customers. I don't know what it is with KFC in this town. The original location was a crap hole with horrible staff. The new location obviously has not solved their issues with competent employees. After suffering through the original KFC in this town I didn't go back for several years until the new location opened. Now I probably won't be going back period

Thursday, Oct 29 at 10:27 AM Brian wrote ...

No money was being taken out of the customer accounts for electronic card transactions in May and June. They submitted the charges finally now, also double billing alot of people. I cannot understand it took this long to find their problem!? I had over $100 in charges post on the same day! KFC will find their customer count WAY DOWN unless they step up to help get things fixed!

Thursday, Oct 29 at 7:12 AM Anonymous wrote ...

This article is very confusing.

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