Avera McKennan Chief Medical Officer Dr. Dave Kapaska says, "People come here expecting to get better so it's the way we do it that's the real differentiator for the individual and families."
We know no one ever really wants to be in the hospital, but patients at Avera McKennan should take comfort in knowing this is the only hospital in South Dakota to make the Thomson Reuters Top 100 list. It's based on 9 separate measures of performance that affect the patient and the community.
Avera McKennan CEO Fred Slunecka says, "One of the things we are most proud of is our mortality rates. We have an incredible intensive care unit. We have a fabulous trauma program. The patients who come here and are critically ill get fabulous care and I think that's one of our top measures."
This isn't an award hospitals apply for either. Thomson Reuters, an independent healthcare business, selects 3,000 hospitals across the country to analyze and then scores appropriately.
Dr. Kapaska says, "Our focus on caring for our people one at a time is really the thing we are most proud of. The technical things that go on around us are expected by people. The average person in our region can assess these 3 things every time they come in:
1. Did someone care about me?
2. Were we efficient and effective for them?
3. And did they get better."
Administrators say it's really a team approach here. It's not just about the doctors and the nurses and the technicians. It's about everyone and that includes the food service to the house keeping departments.
Dr. Kapaska says, "They all provide special care for the people that come here and that's what makes Avera special. For me, that's what makes Avera special to all the people that come here and that's what we try to do everyday. "
When they say caring for life they mean it and Thompson Reuters knows it.
Avera McKennan says they take pride in their consistency. This is the 3rd year in a row they have been recognized as one of the Top 100 Hospitals in the country.