iBeach Tan closes without warning, customers want answers
KSFY News has been told sometime last week, a Sioux Falls tanning salon closed its doors with no notice or warning.
The salon is called iBeach Tan which is a 24-7 tanning salon. It's located at the Bridges at 57th in Sioux Falls.
It a salon where you pay by the month but you also have to pay for the 24-7 access card.
It's a one time fee but it's supposed to let you inside the business any time of day but customers aren't being let in and they say they feel like they've been ripped off.
iBeach Tan customer Brooke Even is a new member. She signed up just last month, dishing out a one-time fee of $30 for the 24-7 access card and $40 to tan for the month.
It was last Monday, January 30 when she said she couldn't get inside.
"I thought it was closed to members who didn't have the 24-7 access card, so I tried it and it didn't work," Even said.
And it still doesn't work. Brooke says she liked the salon because of the convenience.
"24-7 is perfect for me because I have a job and a lot of tanning places close at 11 p.m., so this is perfect for me to come on my own time," Even said.
And we met other customers who also came to iBeach Tan for that very reason.
"I really enjoyed the convenience 24 hours a day, 7 days a week unlimited tanning and people are really friendly," Emily Hein said.
But what upsets customer Emily Hein the most is there was no warning about the closure.
"They didn't send us anything in the mail since they have all of our information and everything. Normally when a business closes they give you some sort of explanation," Hein said.
But customers say there was none of that, just a closed sign on the front door.
"I felt good being a customer here. They knew my name and all of a sudden they don't have the courtesy to tell us they're closed and why they were closing," Even said.
Even says she called her bank to tell them what happened so she hasn't been charged for February. Other customers we talked to weren't sure if they've been charged for the month yet and many say they just want to know what happened.
To try to figure out what happened, KSFY News called iBeach Tan in Sioux Falls, the Bridges at 57th leasing office, the iBeach corporate office in Minneapolis and left messages.
Our calls weren't returned.
KSFY News has been told other stores closed in parts of Minnesota. We called a store in Grand Forks, North Dakota and that store was still open.
We will keep you updated with any new developments.
From Miranda at iBeach Tan corporate offices:
"Unfortunately, there isn't much corporate can do at this point. Each franchise is individually owned and operated. It is unfortunate that the salon has closed and I know many people in the Sioux Falls area loved tanning there. If anyone has any questions or concerns they are more than willing to contact us from our contact us page on our website. www.ibeachtan.com We can try to assist them as best we can from there."
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