Gov. Daugaard addresses long wait for driver licenses in Sioux Falls
South Dakota Governor Dennis Daugaard is implementing a new plan to cut down long waits at driver license stations in Sioux Falls.
The governor says staff shortages combined with the traditionally busy summer season have created longer than normal wait times at driver exam stations in Sioux Falls.
The six parts of the Driver Licensing Improvement Plan are:
Extended hours of operation – Extending special hours of operation at the two Sioux Falls exam stations to each stay open until 7 p.m.
Employee overtime – Authorizing overtime as needed to respond to the increased traffic at stations during times of staff shortages.
Hiring and training – Instituting aggressive hiring and training programs to fill vacancies.
Advance scheduling – Announcing the development of a system allowing citizens to schedule their driver license and non-driver ID card renewals and duplicate licenses.
Self-service kiosks – Signing a contract for the installation of self-service kiosks at several exam stations.
Temporary licenses – Urging citizens in immediate need of renewal services but unable or unwilling to wait in line to call the Driver Licensing Program in Pierre to obtain a temporary license, good for six months, under the current process. The number to call is 1-800-952-3696.
A $1.2 million contract was signed this week to install, program and maintain the self-service kiosks in Sioux Falls and across the state. The governor's office says the kiosks will allow citizens to complete part of the application or renewal process themselves.
However, customers still will need to see an examiner for a vision test, to have documents checked and to pay necessary fees. They will be able to fill out the application and take the driver license photograph before visiting the examiner.
Sioux Falls currently has two exam stations. The station at 3716 S. Westport Avenue is a full-service site and will be open until 7 p.m. on weekdays, effective Wednesday. The station at 415 N. Dakota Avenue, which offers renewal services, will also be open until 7 p.m., as soon as the change is approved by the county.
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