If you use Caller ID to screen your calls, it could cost you if you're not careful. KSFY News has been looking into ways phone scam artists are using Caller ID to gain your confidence and take your money.
Many of us look at the Caller ID the moment we receive a phone call. And if we recognize the number we answer it.
The number on Caller ID may not be who it seems. It's a technique that scam artists use called "Phone Spoofing."
Bryce Xavier in Trent, South Dakota said "and the thing was the second time it's happened to me in a week and I knew then that something else wasn't right"
Xavier's experience and instinct told him to call his phone company.
"That's where I learned a new term, phone spoofing, totally new to me," Xavier said.
The term is not new to the Better Business Bureau.
Jessie Schmidt, Director of the Better Business Bureau of South Dakota explained what when scam artists use "Phone Spoofing." "A third party make a phone call to somebody, and the caller ID shows up not as their own, it's another business, it's a residence, and any intent to do harm is fraud and is against the law," Schmidt said.
That's what happened to Xavier this morning.
"I received a phone call this morning, and my caller ID, it was just a residential number, but I noticed on the phone call it sounded like a sales call, a call center," Xavier said.
Xavier said the call didn't sound on the up and up.
"she said I'm not trying to be rude, and I said well you're not being rude but you're being very evasive, she wouldn't give a name or a company name. As soon as I said she was being evasive, the phone went dead," Xavier said.
Xavier said he questioned her when the phone went mute and she eventually hung up.
"I called the number back and that's when I got a gentleman by the name of Terry in Eureka. He hadn't used his phone all day," Xavier said.
The Better Business Bureau says there are some common scams we should all be aware of.
"Some of the most popular ones involve utility companies as well as jury duty," Schmidt said.
Schmidt has some basic advice.
"If any body calls you and wants your credit card information, our advice to the consumer would be to tell them you'll call them back, hang up," Schmidt said.
If you think you have been the victim of phone spoofing, the Better Business Bureau (BBB) and the FCC would like to hear from you.
The BBB offers a special Senior Line, 877-637-3334.
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