Marshall and Shelley Lovrein are the two very happy and confident parents of little Madeline. But that wasn't entirely the case the night they welcomed their daughter into the world.
"She was our first child so we didn't know what to expect!" Said Marshall Lovrein.
It was the year 2010 and the Lovrein's had just finished hosting Thanksgiving dinner, when Shelley went into labor. Dr. Gregg Carlson at Avera St. Luke's was the doctor on call, he also remember's that night very well.
"Yeah, it was a long night, it was a very long night." Said Dr. Carlson.
After three hours of pushing, Madeline was stuck, so Dr. Carlson called for an emergency C-section. Even though Marshall and Shelley had taken all the baby classes, this was not a part of their birth plan.
"Even though it's a routine surgery it's still major surgery and there's concerns about the risks that go with that." Said Lovrein.
Given this was Marshall and Shelley's first child, Dr. Carlson knew there was already plenty of stress.
"A lot of times we don't really know how people feel about a long hard drawn labor but just so they know, we're always trying to do our best under all circumstances." Said Dr. Carlson.
Marshall says the hospital staff did exactly that.
"I'm outside the operating room, I'm stressed out and scared and the doctor comes and says don't worry we're going to take care of your wife, one of the nurses ushered me in to the operating room and there's probably 12 to 15 people there and it just amazed me." Said Lovrein.
Marshall says he was blown away by the number of people who helped treat his wife and new daughter. Dr. Carlson says this display of patient care is not specific to the Lovrein's visit, every new family who comes to Avera St. Luke's BirthPlace is treated the exact same way.
"In the 25 years I've known our staff the one thing I've noticed most about our staff is the tender loving care they provide their patients and I can't think of a better staff to work with." Said Dr. Carlson.
Before Madeline was born the Lovrein's never had to go to the hospital. They knew it as a landmark in the Aberdeen community but since that Thanksgiving night, their perception of Avera St. Luke's has changed forever.
"On November 26th, 2010, not only did we welcome our daughter into the world, we welcomed a lot of other people into our family, even though they weren't related to us, even though we probably haven't seen most of them since that time, they became part of our family by the care and service they gave us." Said Lovrein.
For more information about the Avera St. Luke's BirthPlace just call 877-AT-AVERA