New and outdated technology forcing 43 layoffs at CSD - KSFY News - Sioux Falls, SD News, Weather, Sports

New and outdated technology forcing 43 layoffs at CSD

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One of the nation's biggest deaf communication service companies will soon be laying off more than 40 of its employees.

CSD or Communication Service for the Deaf is headquartered in Sioux Falls.

Why the layoffS? It's safe to saw newer, more state-of-the-art technology is partially to blame. Something that has drastically changed how we communicate everyday and for the deaf community, it's just the same.

With roughly 65,000 people who are either deaf or hard of hearing in South Dakota, many of them rely on communication services with companies like CSD. It was one of the companies to pioneer text-based TTY service in the 1970s for deaf and hard of hearing instantly giving them the ability to communicate with someone over the phone, via text, through an operator.

Now, with new technology, they're doing the same thing but with new equipment. Instead of typing, individuals can now use video-based services to do the same job, if not better.

"I don't think this was a tremendous surprise because they saw the traffic patterns change over a period of time, we saw the migration, it was predictable that this would eventually happen," CSD Communications Officer Rick Norris said. "It's hard to see them go, to make these decisions, many of them with us for the longest time."

Norris stressed there will always be a need for operators and text-base communication relay services, especially for older generations who stick with what's comfortable. Sioux Falls' center is becoming outdated and, because of that, it's one of the centers CSD has decided to discontinue.

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