The Minnehaha County Jail is installing a new, more convenient system to allow visits with inmates over the phone, and on video, from almost anywhere.
Their aim is to improve communications, but while things are changing over one man is feeling disconnected.
"They keep asking me, "when's nanna, where's momma," and, "when are they coming home?" and it's hard, but I get buy," said Matt Bieganowski, who's daughter and ex-wife are inmates.
Matt Bieganowski says his 2 and 5 year old grandchildren have been unable to have a face to face visit with their mother or grandmother for almost 3 weeks.
"I mean, she needs support. The grandkids need support knowing that grandmas there, that she isn't gone. And their mother, they miss their mom," said Bieganowski.
Minnehaha County is installing a new video visitation system. Once it's finished, Matt and his grandchildren can go to the jail for a visit at no charge. for now, Matt pays to make daily phone contact.
"The nice part about the video visitation system is that people can visit from home, you can really visit from any internet capable computer," said Warden Jeff Gromer of the Minnehaha County Jail.
"I have no access to a computer here at my house. I'd have to go to the library or find someone who has one or the county jail and stand in that long line while people are setting up their visits. I've got grandkids and it's just frustrating," said Bieganowski.
But not to worry...
"The staff at the jail here has been trained, their trained on how to operate the systems. So, if they're coming down to the jail lobby to visit the staff is more than willing and able to help them," said Gromer.
Warden Gromer says the new system is more user friendly and the change is a welcome one for other reasons as well.
"The visits before, you couldn't hear them, they baffled, whatever, and I understand all that, it takes time," said Bieganowski.
Officials are hoping people understand and remain patient.
"The interruption we've had is certainly not excessive and they're working to get it back installed and the new one up and running," said Gromer.
Warden Gromer expects the entire project to be complete very soon and possibly up and running by next week.