GM helping customers affected by recall - KSFY News - Sioux Falls, SD News, Weather, Sports

GM helping customers affected by recall

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There have been millions of cars recalled lately.

Toyota has recalled some models for steering and seat issues.

Problems with GM's ignition switch has caused cars to partially lose power. But, GM set it up so cars are available for people to use until the parts come in and their car can be fixed.

It is a newer program and they are trying to make sure it all goes smoothly.

Having your car recalled can be a pain.

GM's recent recall on millions of cars for the ignition switch has put a lot of people in the lurch.

"The primary reason the problem occurs is if you have a lot of stuff hanging on your key and a lot of stuff just beyond the key itself,"

But GM came up with a way to help.

"General Motors has made it available to these customers to acquire a rental car, which General Motors is going to pay for until their vehicle is repaired," said Gaven Banik, Fixed Operations Manager at Luxury Auto Mall in Sioux Falls.

He said you'll have two options if you get a loaner car.

"The customer can keep it at home and just not drive the vehicle, we have very limited space, that if the customer has no place to park it we can keep it here, but we prefer they keep it," he explained.

You get to keep the car free of charge until your car gets fixed.

"Until the parts are available then they will be notified and they bring the car in but obviously as soon as the repairs are made, we need to have the rental car back," said Banik.

One customer we talked to who got a loaner car through Luxury Car Mall, said she is thrilled about the service.

She got the loaner car Wednesday and a service adviser called her later that day to make sure everything went smoothly.

Is your car part of a recall? There's an easy way to find out. Follow the link provided. Click on motor vehicle recalls. Find your year, make and model, and it will list any and all recalls for that car.

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