Free Online Training Academy Helps Contractors Improve Customer Service Skills
A new online training academy has launched to help contractors learn the ins and outs of quality customer service.
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COLUMBUS, OH, August 12, 2014 /24-7PressRelease/ -- The Contractor Customer Service Academy (CCSA) is a collection of training guides aimed at HVAC contractors, electricians, plumbers, painters, home remodelers, and other contracting professionals. Training resources are currently available free of charge via a web-based training center and email course.
The company behind the training course, Continental Message Solution (CMS), is a 24 hour answering service with decades of experience providing customer service and call center services to the contracting industry.
"Contractors use our answering services because they want to focus on their trade, not handling phone calls and customer inquiries," said a CMS representative. "But customer service skills are important to every contractor given their work in the field, so we designed this resource to share some of our knowledge with the community."
Current academy training resources include customer service basics, presentation, building relationships, customer services channels, and dealing with adverse customer scenarios.
All resources are designed to help contractors master the customer service element so they can improve their reputation and grow their business.
As the introductory article explains, "Whether you sell cars or fix air conditioning units, without customers your business fails. Customers are the cornerstone of any company and its most valuable commodity. Good customer service not only improves your company's public image; it pays off financially."
The academy will be updated regularly in the coming months to include more free content including customer service examples, additional training guides, sample scripting, quizzes, and additional customer service resources.
Continental Message Solution (CMS) provides comprehensive call center outsourcing and telephone answering services to companies worldwide. Operating 24 hours a day, CMS gives companies the ability to communicate around the clock through a suite of custom business process outsourcing solutions that include customer service, emergency dispatching, employee hotlines, and virtual receptionist services.
Based in the United States, CMS serves customers ranging from small businesses to Fortune 500 companies, delivering cost effective and scalable outsourcing services designed to reduce costs without sacrificing American quality.
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