WASHINGTON (AP) - An American Airlines executive is apologizing for an incident in which a male flight attendant upset a female passenger to the point of tears, then got into a heated confrontation with a male passenger who tried to come to the woman's defense.
Kerry Philipovitch, a senior vice president of American, said the incident was improperly handled and is being investigated. Video of the incident has circulated widely on social media. Philipovitch told Congress Tuesday that the airline "should have helped" the passenger handle the extra-wide stroller and put it away safely.
The incident occurred April 21 on a flight from San Francisco to Dallas, two weeks after a passenger on a United Airlines flight was forcibly removed from a plane in Chicago.
The House Transportation Committee is examining U.S. air travel in the wake of the two incidents and others.
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